Six Strategies for Recovery After Crisis

And One You Should Never Consider

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Defamation Expert

Great Resource: To confirm you are are not alone, take a look at some of these articles by  defamation consultant Nicholas Carroll . While he is not a psychologist, he has been making an ethnographic study of defamation victims

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Reputation Disaster: Patient Zero

There is a great TedX Talk, “The Price of Shame?” by Monica Lewinsky. If you don’t know who she is, google her and you will quickly find out. Briefly, Monica Lewinsky is a brave woman. During the time

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EMDR Therapy

There are many levels of trauma and what constitutes trauma for one person, may not affect someone else at all. Our sensitivity levels are all different; we have differing levels of resiliency. We each bring a variety of

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Reputation, Redemption and Kobe

“I’ve come to understand and to believe that each of us is more than the worst thing we’ve ever done.”                 Bryan Stevenson, Author, Just Mercy 

The recent and tragic deaths of Kobe Bryant, his daughter and their friends, has resulted in an enormous outpouring of sentiment. Thousands are mourning the loss. The media spent days covering the story, even filming the debris-filled car carrying what was left of the wreckage. In memorials they said, ”He will be gravely missed,” as they described Kobe as “sports legend,” “inspirational Leader,” “businessman,” “just getting started on his second half,” “family man,” “community hero”…WAIT, BACKUP, “family man?”

“Family man?” Really?  After all, he was accused of rape, not to mention adultery.

The descriptions of him got me thinking…one’s reputation is momentary, good or bad at any given time, fluid and based on how one is perceived currently. When viewed in real time, “family man” is exactly what he is, what he became. He had four daughters and a wife, recently dedicating much himself to their activities. He spent time with them, nurtured them and helped them thrive. His daughter Gianna’s moves on the court are no doubt due to dad’s coaching and attention.

Yet, a stellar reputation can be ruined quickly, depending on where it lands. After the sexual assault accusation, Kobe settled out of court with his accuser. He admitted publicly that he misunderstood the signals of consent and believed his advances were reciprocated. That he committed adultery, not withstanding.

I am no judge of fairness, moral truth or outcome of this chapter of Kobe’s life.  Nor am I here to discount the statements of the teenage girl who accused him, I believe her story is true. My focus is on redemption and reputation. Clearly, during that time of Kobe’s life, the public was watching to see if this would ruin him. It did not.

Maybe it should have? Sports figures and celebrities are given passes for all kinds of bad behavior; drug use, domestic violence, infidelity, sexual assault and other crimes.

What he did was wrong and shameful, with at least two victims. However, in the end, his actions made him a better, more compassionate man, whose daughters and wife remind him daily that girls and women need caring men in their lives. He learned his lesson. Kobe Bryant did not let this define him. His reputation was damaged by his own misdeeds and he repaired it.

His accuser has her own self-image and reputation to consider. After all, we’re also more than the worst thing that’s ever happened to us.

Disclaimer: Please forgive me for a limited analysis of sexual assault and victimization. They are important issues and should be examined thoroughly by someone knowledgeable.


Recovering from the Emotional Injury and Trauma of Reputation Harm


Anyone who has suffered through a reputation crisis knows emotional pain and suffering, especially if defamation is taking place or has taken place.

The injury and trauma and the oft-accompanying hurt, humiliation, anxiety or fear can be severe. While many reputation professionals will help you respond to it and work safely through the misery, skilled attention and help towards the emotional well-being is not common.

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(Jennifer Cunningham, founder of Oxygen Coaching and Reputation Repair Coach)

Jennifer Cunningham has been there. She knows how deeply such pain cuts. She decided that people in emotional conflict or crisis were rarely receiving what their minds and bodies craved and had to have in the form of professional psychological care on their way to resilience.

Founder of Oxygen Coaching and a reputation repair coach, Cunningham talks about her experiences, why what she does satisfies a significant need and gap in the market and specifically how she serves people, all in this week’s A Short Conversation feature.

The business name, Oxygen aligns with Cunningham’s assessment of people’s emergency when they have been mistreated and are enduring psychological and reputation injury.

“When a person struggles with reputation repair after a humiliating trauma, it sometimes feels as though they are suffocating and they need extra help; they need oxygen to breathe back into life,” she says.

Cunningham, who has a masters in conflict management and another masters in counseling, saw a real, common necessity for listening, compassion, support and healing the emotions people suffer.

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“After experiencing a traumatic work related humiliation, I was wounded in a way few could understand,” she says. “Friends and family were supportive but even they began to tire of listening to my story. I was committed to not letting this situation define me. I was determined to turn it around. I knew I had the professional background and experience to be effective as a coach.”

Turning pain into service to others, her experiences gave her awareness of the pain, unique insights and a strong ability to use her own recovery to be of valuable assistance to others.

“I knew there are people out there who have suffered cruelties, injustices or perhaps lapses in judgment, which have affected their reputations and self-confidence. I decided to harness my energy and be a support for others,” Cunningham says.

Having been in the pit of suffering, the work has special meaning and created a purpose and meaningful reward.

“I am deeply humbled to be trusted by clients who share their inner selves with me,” she says.

Cunningham’s attention to recovery and confidence are foundation pieces to her work. Reputation professionals and firms, as well as law firms are not focused on those real human needs. They are overlooked components, often leaving people suffering, sometimes for years.

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(Akshay Dubey quote)

Cunningham believes that recovery and confidence are important to bring into conversation and attend to with care for someone’s well-being, professionally and personally.

“People in these situations need to be heard more than anything,” she knows and has learned. “They need someone to process with, someone who understands their pain. Then, they need to be reminded of who they were before.”

Cunningham has an analogy to illustrate to explain more vividly.

“It’s almost like repairing a damaged building. The building was there intact and then it was not. Step by step, the building and the person can be repaired,” she says. “The building is repaired with mortar and bricks and the person, with compassion and a vision for healing, when they may not have that themselves.”

That commitment to the humanity of people who have gone through a crisis is important to Cunningham. It’s become a duty.

“My mission is to be a catalyst for healing,” she says. “Some people may be able to do it themselves, but not everyone has the mental strength or the time. I am able to accelerate the process so that clients see themselves again sooner versus later.”

The mission is clear, challenging, a passion.

“My goal for the marketplace is to recreate happy, healthy people,” Cunningham says.

She’s also found, as many victimized people do, that healing often comes or is deeper through service to others, even though that is rarely the intent of being there for people in their time of struggle or misery.

“The process also helps me,” Cunningham says. “There is a term used in solution-focused therapy, ‘vicarious resilience.’ This is when a helping professional, whether it be a coach, therapist or healer, experiences their own growth from witnessing the growth of their client. It’s a win-win.”

Michael Toebe is a specialist for reputation, professional relationships communication and wiser crisis management. He is the writer and publisher of the Red Diamonds Newsletter, a weekly publication on Medium and is the host of the Red Diamonds Podcast with Michael Toebe.

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